Privacy Policy | Chai Collective

At Chai Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when visiting our website and making purchases.

1. Information We Collect
We collect the following types of personal information:

  • Personal Information: Name, email address, shipping address, and phone number.
  • Payment Information: Credit card details or payment method used during the checkout process.
  • Browsing Data: IP address, device information, and cookies for website usage and analytics.

2. How We Collect Information
We collect personal data through:

  • Online transactions, checkout forms, and newsletter sign-ups.
  • Cookies and web analytics tools for user behavior tracking and site optimization.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and ship your orders.
  • To communicate with you regarding your orders or other service-related matters.
  • To improve our products, services, and customer experience.
  • To send promotional emails, updates on special offers, or new product launches (with the option to unsubscribe).
  • To comply with legal or regulatory obligations.

4. Data Protection
We take the protection of your data seriously. All sensitive payment data is processed securely through trusted payment gateways like PayPal or Stripe. We use industry-standard encryption and secure servers to safeguard your personal information.

5. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share data with trusted third parties (such as shipping carriers, payment processors) as necessary to fulfill your order or comply with legal requirements.

6. Cookies & Tracking Technologies
We use cookies to enhance your shopping experience on our website. Cookies help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, but please note that disabling cookies may affect your experience on our site.

7. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to:

  • Access, correct, or delete the information we hold about you.
  • Withdraw consent for marketing communications. To exercise these rights, please contact us at info@chaicollective.com.au.

8. Data Retention
We retain your personal information only as long as necessary to fulfill your order and for legitimate business or legal purposes.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on our website and notify you accordingly. Please check this page regularly for updates.

10. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@chaicollective.com.au.